Keurig Reviews

I am the most upset I have ever been with a company!!!
The rep. Mario, however, was very nice and did his best to try to connect me with someone who could help me. I had my recurring order processed and received and then within 7 (ish) days, they charged my card $110 because they said I cancelled my new member contract that said I need to set a recurring order. I find that VERY CONVIENENT that when I only had 4 boxes left (so 1 order) the membership is cancelled so they can get $110! BUYER BEWARE
Update!!!!! I received a call back to get my authorization to have my last order processed for the 4 boxes AND credit BACK of the $110 taken from me.

This is one of the worst services I have every sighed up for. They constantly have "website problems" which prevent you from properly make changes to orders, payment info, etc. Then you cant fix the issues over the phone because the support people cant do anything. They cant update, change, cancel, nothing... they are completely useless to the point where the service seems like a scam.

Was charged twice for the same item. Have been trying to reach someone at the customer service number for weeks and they keep telling me I need to talk to "corporate". Corporate is a joke. There is no way to reach anyone. I finally had to contact my bank to dispute the charge. It there was a zero star option I'd pick it.

I ordered the wrong size replacement carafe so it needed to be returned. Customer service was unable to help me in the course of two phone calls. They need an order number which I don't have. They seriously are not able to find my order by my e-mail address or phone number? During the second call they put me on a long hold trying to connect me to a more senior rep. They get back on the line and inform me there's a long wait and someone would call me back. So done with this incompetent company. I'll just eat the cost of the carafe because I can't handle the run around any longer!

Received the wrong model brewer. I have been trying to get a call back from customer service for a week to return this unopened brewer. I have received no call back at all, have been told they are busy, and they will offer no time frame for when I will get a call back. I was told that I will have to pay for return shipping, no exceptions.

No more Keurig coffee makers for me. We purchased one and it stopped working a month later. Foolishly we purchased a second one and it started smoking! No more Keurigs.

I purchased 5 boxes of pods from, Keurig 5/3/21. They sent 2 boxes 2 days apart, and billed me $57 two times. Customer service first had to send an email to corporate for a return label. Four days later no label, so I spoke to them and they say; 1) no coffee returns (although site says 30 day returns), they can't transfer me to their corporate office (who they say I must speak to) as it is closed 4pm EST. They need to empower their out-sourced customer service to DO anything other than the run around. NO MORE Keurig purchases for me.

I've been using Keurig brewers for years. I had my first one for 5-6 years, moved it across the country and everything, and it always worked. When it finally came to the end of its life, Keurig was my first choice for a replacement. However, less than a year after I got the new brewer, it stopped brewing coffee. I tried cleansing it with water, which usually works, but this time it was not successful. In fact, it seemed to make it worse. I was trying for over an hour so I called the Keurig number. The rep was helpful and polite until she found out I wasn't using Keurig-brand K-cups. I explained that I have used my preferred brand for years and never had an issue and she became very condescending and rude. I said I would like credit or a refund because I spent $80 on the mini. She practically blamed me for "breaking" it with non-Keurig brand pods and said she couldn't help me unless I only used Keurig brand accessories. She was condescending and rude and offered no room for customer accommodation, even when I said I would no longer be using Keurig brand anything if I couldn't have my problem understood and receive some sort of assistance (customer accommodation, credit, etc.) As someone who has worked in customer service for years, I know there's always something a rep can do to serve the customer, whether it's a replacement, gift cards, discounts on your next purchase, etc. I understand that there are rules for the warranty, but there are other ways to accommodate an upset customer. She had no empathy and was not listening to my frustrations. This will be my last time purchasing Keurig anything. Don't waste your time on customer service unless you're 100% loyal to only Keurig brand and do not purchase your coffee/accessories from small businesses.

3 MONTHS THE COFFEE MAKER QUIT. I WAS TOLD IT IS UNDER WARRANTY AND ONE WAS BEING SHIPPED! I RECIEVED AN E- MAIL STATING IT WAS CANCELED. NO EXPLANATION AS TO WHY

ORDER #
241410569
ORDER #
241411472
ORDER #
241414115
ORDER #
241410180
ORDER #
241407991
ORDER #
241410569
ORDER #
241411472
ORDER #
241414115
ORDER #
241410180
ORDER #
241407991
Orders not canceled, not shipped, money is gone from my bank account ...
After posted the review, orders placed 3 weeks ago, finally canceled !!!! Thank you, Keurig , for your incomparable business !!!

Keurig offered me a "free" Mini Plus Brewer, if I signed up for their auto ship, in December. It's mid February: I've already had these problems.
*Reporting a Non Sufficient Funds, when there was plenty of money in that account.
*Not letting me change the address for shipping without calling them.
*Not letting me change the payment info. (I wanted to use a points card.) without calling them.
*Not letting me change the shipping date.
* They changed the shipping date without letting me know... Still don't have my second shipment of coffee.
I'm going to try to give them back their free machine, and get out of their auto ship... so unhappy!

I wanted just to order some Green Mountain coffee! French Vanilla Decaf pods. For the wife instead of searching a location!
BE CAREFUL!
I avoid sites that save payment information and their site does! No easy fix exists as the person who answered the call to remove my info didn’t offer anything!